An Assessment of the Effectiveness of Electronic Records Management at Africa University, Mutare, Zimbabwe

The purpose of this study was to assess the effectiveness of the management of electronic records at Africa University. Effective management of electronic records implies effective creation, distribution, use, storage, securing, backup, and disaster recovery systems and procedures. At Africa University three departments, namely, the library, the accounts office and The Information and Communication Technologies (ICTs) Department are directly concerned with the maintenance of electronic records. Questionnaires were distributed to 14 employees from these three departments (from a population of 33 employees) while in depth interviews were conducted with the heads of these department, namely, the Bursar, the Librarian and the ICT Director. Responses indicated that maintenance of electronic records at Africa University is not effective.